This month marks an important milestone for the Community Connector Service, which has now been supporting Herefordshire residents for a full year.

Over the last 12 months, the team has received 912 referrals and has included community-based support options in more than 1,700 support plans, helping people access activities, services and local opportunities that improve wellbeing, independence and social connections.

The service works by connecting people with support available in their communities, whether that’s finding practical help at home, joining local groups, accessing emotional support, or building confidence to try something new.

The difference this support makes is reflected in feedback from residents. One person told us the service gave them a “sense of security” and helped them realise they were “not on your own”, while another said it connected them with services they “didn’t know existed”. Others spoke about feeling listened to, supported and more confident in accessing help when they needed it.

The impact can be life-changing. One 93-year-old gentleman was referred because he was struggling with shopping and household tasks and was becoming increasingly unsteady on his feet. Through a strengths-based approach, he was connected with local support and now receives regular help that allows him to remain safely and independently in his own home.

Another resident, referred because of social isolation and a desire to become more involved in their community, was supported to access local groups aligned with their interests. By providing practical support and attending a first session with them, the Community Connector helped build confidence and reduce anxiety. The resident is now attending groups independently and has developed a wider support network within their community.

A year on from its conception, we hope the Community Connector service will continue to help people find the right support at the right time – empowering them to take the next step with confidence. If you, or someone you know, could benefit from community-based support, activities or local services, find out more about the Community Connectors.